Try it out first
/Try it out first
Don't assume a platform has the features you need, based only on the developer’s description. If possible, try the features out first. Many participation platforms offer a ready-to-go demo site, or "sandbox." This is a great, no-commitment way to play around and see how its features actually work. We've included links to platform demos whenever possible in the comparison matrix in the appendix.
The Decidim platform's architecture illustrates how complicated a site's interconnecting features can seem to a new user.
Every platform has advantages and limitations. By using a platform, you’ll begin to get a feeling for the logic behind how the software was built. However, it can take time.
We learned through our user interviews that the instructions for even popular and widely used platforms are often unclear or outdated, particularly when it comes to disclosing limitations. For example, a digital platform might require you to run a process a specific way, or in a certain chronological order. Try simulating your process on the platform before opening it to outside engagement so you can be sure it will work for your needs.
If a platform you're interested in doesn’t provide a link to a demo version, contact the provider to ask about trying it out. If the platform is hosted by a for-profit company, this will likely trigger a sales call in which staff will try to sign you up as a customer. Although they can be annoying if they are too pushy, such sales calls can be a good way to get answers to any questions you may have. However, if you prefer, simply ask to try out a demo, or "sandbox" account, without a sales pitch.
If you work for a government agency or other large, formal institution, you may not be allowed to contact providers during the bidding process. If this is the case, refer to the later section in the guide on contracting considerations.
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