Example: Digital cross-border citizens' dialogue

Operational guide and moderation templates for multilingual digital citizens' dialogues.

This document is an operational manual designed to guide moderators and organizers through the technical and pedagogical requirements of conducting deliberative citizens' dialogues. It includes a detailed 240-minute program for a bilingual digital dialogue involving 60 citizens from France, Germany, and Switzerland. The guide is highly useful for its precise definition of organizational roles (such as General Moderator, Technical Support, and Technical Hotline) and its standardized reporting template, which ensures that citizen proposals are documented effectively for decision-makers. It provides "stage directions" for managing complex multilingual settings and virtual platforms to maintain high engagement levels.

Source: Bertelsmann Stiftung
Language: English

Author: Bertelsmann Stiftung team

Year of publication: 2021