Framework contract design for service providers

A legal and operational template outlining the tasks and quality standards for third-party recruitment agencies in citizens' dialogues.

This document defines the professional services and "interfaces" between an organizing body and a recruitment service provider. It specifies key responsibilities, including the acquisition of interested parties via telephone, dispatch of informational documents, and constant comparison of acquired participants against defined criteria and quotas. It also addresses logistical support, such as technical testing and managing participant data for security checks.

Source: Bertelsmann Stiftung
Language: English

Author: Anna Renkamp and Christian Huesmann

Year of publication: 2021